Technical Account Manager – Wireless
Location: Seattle, WA / Walnut Creek, CA / Reston, VA / Parsippany, NJ
Travel Requirement: up to 50%
Job Description:
The Technical Account Manager (TAM) will support early account sales activities with CDMA / GSM / WiMAX cellular wireless operators. Activities will include RFx responses, evaluating customer needs (program and technical), performing on-site preparation & coordination of lab evaluation / live network trials, engaging during both pre-sales & post-sales activities with technical customer engineers (network planning, lab / trial and CTO / R&D teams). Technical account based product management and corporate account management ensuring our client’s products are considered for purchase against competitive offers.
Work in a close knit team with our client’s Account Management, Product Management (PM) and Business Development (BD) teams to create strategic account sales strategies to sell & deploy their Wireless products. Role includes providing feedback & direction to PM based on customer input and feature requests.
Job Qualifications:
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5-10 years experience as an equipment vendor in a TAM, BD, Sales Engineering and/or pre-sales role selling to cellular wireless operators |
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Presentation skills and experience working with VP / CTO levels in cellular wireless accounts |
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Working remotely and independently with a proven track record of taking new technologies and maturing products to commercial deployment |
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Direct experience / knowledge in 2 of the 3 below areas: - CDMA/GSM Wireless Data Packet Core (PDSN/HA or SGSN/GGSN) - 3GPP IMS network architecture and evolution - Voice over IP (VoIP) and SIP / RTP |
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BS/MS in engineering or computer science |
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Aggressive “can-do” attitude with proven self-motivated accomplishments |
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Entrepreneurial skills / experience in start-up environment |
Additional Responsibilities / Required Experience:
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Work with account manager ensuring account strategy is consistent between business and technical needs |
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Support account manager during customer meetings where technical discussions are expected |
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Single point of contact for all technical sales areas: - Customer architecture & design meetings - Phone calls & email with customer |
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Customer feature enhancement requests including: - Creation of Marketing Requirements Document (MRD) for customer feature requests - Prioritization of customer feature requests with PM for roadmap inclusion - Review MRD with customer ensuring marketing requirements are met - feature prioritization / roadmap review with customer - Coordination and lead contact for lab demo or certification including necessary documentation / site survey completion, etc. - Contract negotiation to ensure our solution is represented on technical aspects |
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Single point of contact for all internal technical discussions and questions towards customer / account: - Explaining customer architecture and design with PM and engineering - Technical e-mail interaction with PM and engineering associated with account - Coordinate internal teams to understand customer needs - Create all necessary customer / account specific documentation required to meet all external customer documentation requirements |
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Coordination and lead contact for commercial deployment activities including: - Formal customer lab validation - Technical lead for customer IT / Customer Care / provisioning designs - Technical lead for alarm / OM customer interface / platform integration or development - Customer First Office deployments (FOA / FIT) |
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Responsible within account for customer lab and commercial deployment activities including: - Status of customer lab / production network validation of all our products - Internal validation of customer IT / Customer Care / provisioning designs - Coordinate any supplementary alarm / OM documentation or special testing needs - Coordination and logistics of our support team involvement with lab / commercial activities |
Remuneration
The compensation package will reflect the skills and experience of the successful candidate. The package will consist of an attractive base salary together with a sales based bonus scheme. Competitive benefits include: medical, dental, vision, Life/AD&D, Disability, PTO and 401k.
Lightspeed Human Capital Management Inc. represents the very best in recruiting. Our relationships and opportunities are prescreened, qualified at the highest level, our submission are direct to client hiring manager and human resources. Should you be interested in applying for this position please apply here … JOB POSTING
Contact Account Manager: Steve Cooke 650-265-1558
ABOUT OUR OPPORTUNITIES:
The company must be viewed by their industry peers as being in the top 20% of their designated market vertical. This must be verified through industry accepted documentation, not self declaration. We target aggressive cutting edge technology leaders well funded by top VC’s. Our client’s are a cross section of industry leaders, and maintain their position by utilizing our services to bring them Talentxfactor. We evaluate each opportunity on it’s own merits, ensure that our candidates are applying for HOT roles which require immediate talent…and client’s committed to compensating the best on the market.
TO BE ELIGIBLE:
For submittal to a Lightspeed Client the following criteria must be met:
- Candidate must be referred, recommended or considered to be in the top 10% of Technical/Managerial/Sales performance within their department, group or title.
- The candidate must prove and/or demonstrate examples of their work that has led to an increase of revenue, decrease of costs or an increase in work flow to the department or company as a whole.
- Candidate must have the communication skills to read multiple styles of persona and be chameleon-like enough to assimilate and motivate staff to their strongest output.
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Candidate must have a conscious and realistic understanding of the variance between their current contribution today and how the contribution can immediately elevate, based on proper employment positioning.
ABOUT OUR CLIENTS:
Our clients span a variety of market segments (Telecom Carriers – wireless and wireline, Enterprise clients and SMB) serving a variety of infrastructure vendors. Specifically we have substantial experience in:
- Wireless (Broadband, Optimization, LTE/4G): leading infrastructure vendors for wireless carriers
- Storage: Archiving, Ediscovery, backup and disaster recovery
- Security Vendors from Anti Virus, DLM, Network security, Intrusion
- Networking both Enterprise and Service Provider Layer 2-7
- Data Center/Virtualization
- EDiscovery/Archiving Software
- Web Application Software/Business Intelligence/Optimization
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